Steve Scott

Technical Support for CloudTest, mPulse and TouchTest

Blog Post created by Steve Scott Employee on Jul 21, 2017

Akamai has acquired SOASTA and our Technical Support team is focused on the continued delivery of a great Support experience for the CloudTest, mPulse and TouchTest products.  To enhance the Support offering for these products, we are expanding the global Support team (formerly SOASTA Support) focused on these products and will incorporate it within Akamai's Support team.  As we proceed through the process of uniting resources for you, we will be changing contact points and addresses.  Those changes will be updated here.  Rest assured, we are here to help you when you need us, so please reference this post to ensure you are up to date on how to reach us.  Eventually, we will be fully incorporated in Akamai Technical Support, so you will have one place to go for all of your Akamai Technical Support needs.  In the mean time, please use the following touch points when reaching out for help with these three products:

 

 

Support Tickets

 

We will continue to use the previous Support ticketing system for these three products until we migrate to the same ticketing system used by the Akamai Technical Support team (planned for late August 2017).  For now, continue to submit CloudTest, mPulse and TouchTest request through:

 

http://soasta.zendesk.com

 

Email

 

To contact Technical Support by email when you need assistance with CloudTest, mPulse or TouchTest, please include your name, a contact number, and the product in question, in addition to the details of your request when submitting your request to the following email address:

 

soasta-support@akamai.com

 

Phone Support

 

Technical Support for these products will soon be accessible through the primary Akamai Technical Support phone line.  For now, please use the above methods for reaching out to Technical Support for CloudTest, mPulse and TouchTest.  If you have an urgent issue, we recommend using the ticketing system, which allows you to identify your issue as Urgent and will trigger our rapid response procedures.

 

General Product Questions

 

If you have general product questions, how-to questions or you are looking for best-practice advice, we recommending posting them in one of the product-specific community discussion areas below, where we have both active internal experts and customer contributions on those topics.

 

CloudTest

mPulse

TouchTest

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