Troubleshooting problems when using Google Chrome 21

Document created by Sandeep Jain Employee on Nov 9, 2015Last modified by Sandeep Jain Employee on Dec 15, 2015
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Some users might experience problems with the latest Google Chrome 21 web browser. This articles contains tips on how to solve these problems.  Google released Chrome 21 browser (version 21.0.1180.60 on Windows) on July 31.  This new release of Chrome prevents the Adobe Connect Add-In to launch, which causes Octoshape plugin installation issue.




  1. Google Chrome 21 web browser version 21.0.1180.60 on Windows




  1. Symptoms
    • Prompting of Octoshape install when it is already installed
    • Video stuttering/buffering
  2. Workarounds
    • Try installing Octoshape manually by clicking the appropriate Octoshape Installer button.
    • Try disabling the Flash Pepper plugin included in Google Chrome. Details on how to do so can be found at the Adobe website.