Step 1: ask this community for help. You will find "Welcome, how can we help?" section on the homepage of this community - below is a screenshot.
Once you ask a question here, the akamai community manager will ensure that someone is assigned to look into and respond to your question within a day's time. During weekends you can expect some delay in responses.
Step 2: if your question requires in-depth debugging, then we will reach out to your over mail or phone to help you debug the problem.
if you need immediate help please mail us at firstname.lastname@example.org