Support Workflow

Document created by Akhil Jayaprakash Employee on Jan 25, 2016Last modified by Akhil Jayaprakash Employee on Mar 9, 2016
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Step 1: ask this community for help. You will find "Welcome, how can we help?" section on the homepage of this community - below is a screenshot.


Screen Shot 2016-03-09 at 6.16.32 PM.png


Once you ask a question here, the akamai community manager will ensure that someone is assigned to look into and respond to your question within a day's time. During weekends you can expect some delay in responses.


Step 2: if your question requires in-depth debugging, then we will reach out to your over mail or phone to help you debug the problem.




if you need immediate help please mail us at