Email Preferences

Document created by Julie Brancik Employee on Feb 15, 2016
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Customizing Notifications


You can set notifications for any of your streams and for your Inbox, so that you receive an email or mobile app notification each time a person, place, or item posts an update in that stream.

Note:Mobile notifications go to the Jive Mobile app if you have it installed on your Android or iOS device, or to the Jive Daily app if your community uses it. If you don't have one of these apps, mobile notifications don't have any effect.


There are a few ways to set your notifications:

From the unsubscribe link in the email
If your community manager has enabled this feature, you can click the unsubscribe link so you will no longer receive notifications. It switches the Receive notifications? option to No on your Preferences page.
When you're viewing or editing a stream
Select the stream, click Jive pencil icon, select Mobile and/or Email from Updates at the top of the page, and click Done.
From your Preferences page
Click your avatar > Preferences, and answer Yes to Receive notifications?.

Then, you can select Email or Mobile notifications for each stream and your Inbox, and you can select the frequency of notifications for each from the drop-down list.



When you select All Activity, you'll get an email every time that stream or Inbox is updated. We recommend leaving Email unselected or choosing one of the summary options from the drop-down list; otherwise, your email notifications could get overwhelming pretty quickly.

Scroll to the bottom of the page and click Save when you're done.

Important: You must answer Yes to Receive notifications? on your Preferences page before you can select notification preferences and frequency for the Inbox and streams listed in the table below.

Note: Select Include body of content in email if you'd like your email notifications to include the full text of the item you're being notified about.


Notification PreferencesWhen you select Email or Mobile
Inbox: ActivityReceive a notification when content you create or participate in is updated.
Inbox: Direct Social ActionsReceive a notification when someone @mentions you, shares content with you, or sends you a message in the community.
Inbox: AlertsReceive a notification when you have a new task, a new follower, or a new skills endorsement.
Inbox: ModerationReceive a notification when you have content to moderate (if you're a content moderator).
FollowingReceive a notification when a followed person, place, or item posts an update.
Custom streamsReceive a notification when new activity is posted in your custom stream(s).
News DigestReceive a summary of community news. To learn what is included in the digest, see News Digest.


Remember: You can choose the frequency of these notifications from the drop-down list next to each Inbox or stream.