About the Akamai Community 

Document created by Judi Cardinal on Oct 7, 2016Last modified by Julie Brancik on Oct 11, 2016
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How can the Akamai Community help you?

Learn through Thought Leadership

Read and comment on thousands of blogs across the community that include:

  • Featured questions and answers
  • New knowledge base articles, white papers, and research
  • Success stories / Case studies
  • Best practices for customers and partners
  • Optimization of a particular feature of a product                                 


Support & Self-Service

Find an answer through an existing discussion thread that matches your question.  If there isn't an existing answer, then ask a question.  An answer can be posted to the question either by the members of the community or an Akamai support representative.


Be sure to check out the self-service videos and training material throughout the community.



Start or join a conversation! Ask a support or configuration question, tell people how you are using a product, make suggestions on a product, service, topic, etc.




Discuss APIs from the Open API Catalog.  Get help implementing reference clients from the Akamai-OPEN GitHub repository or talk about how you are using an API.



Private Account Team Collaboration

Collaborate in a secure, private group with your Akamai account team. Here are some examples of how a private group can be used:

  • Leverage the Document feature by creating and posting agendas, meeting minutes, and important knowledge for weekly touch-point meetings
  • Use the Discussion feature to update and get feedback on strategic initiatives
  • Record and track ongoing technical modifications & change requests
  • Use the Events feature to post vacation schedules
  • Post relevant Akamai information (i.e. platform releases) that pertains to your implementation
  • Get out of email! 




Check out the Akamai Community Site Map


The Akamai Community is open to the public with the exception of customer or partner-specific areas (highlighted in ***red on the Community Site Map). Member information is secure and can only be shared publicly if the member changes their privacy settings.