Support for TouchTest

Document created by Dave Murphy Employee on Jul 20, 2017Last modified by Trishala Kalal on Aug 12, 2017
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To increase the speed and efficiency with which cases can be satisfactorily resolved, we are providing the helpful guidelines below. 

 

Required

 

If Akamai has access to your TouchTest environment

  • A copy of a clean (has not been made TouchTestable) IPA/APK
    • Can also provide a copy of the source code
  • Steps to Reproduce
    • Including username and password if required
    • Including if the issue is observed when recording or playing back
  • Composition Name – with full path to Composition
  • Clip Name where error occurs
  • Track (if more than 1)
  • Result name with error or area of concern
  • Device name with model and OS
  • Provide answers to the following questions
    • Does it happen intermittently or consistently?
    • Did this work previously?
      • If so, please provide the name of a result where it was working
      • Build number where it was working correctly and build where it stopped working
  • If application crashes, provide device logs (See Instructions)
  • If the issue is device or OS specific please provide as much information as possible on devices or OS versions where it works or does not work

 

If Akamai does NOT have access to your TouchTest environment

  • A copy of a clean (has not been made TouchTestable) IPA/APK
    • Can also provide a copy of the source code
  • A copy of the TouchTestable IPA/APK
  • Steps to Reproduce
  • Export of the Composition with dependencies and the Results exported and attached
  • Clip Name where error occurs
  • Track (if more than 1)
  • Result name with error or area of concern
  • Device name with model and OS
  • Provide answers to the following questions
    • Does it happen intermittently or consistently?
    • Did this work previously?
      • If so, please provide the name of a result where it was working
  • If the issue is device or OS specific please provide as much information as possible on devices or OS versions where it works or does not work 
  • If application crashes, provide device logs (See Instructions)
  • Impact of the issue to the business

 

 

Not Required - But Helpful

  • Verify if the issue happens with the non-TouchTestable version of the app
  • Explanation of use case
  • Operating System (required for TouchTest Web)
  • Browser version (required for TouchTest Web)

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