Retrieving the Conductor Log for Support

Document created by B-F-F08DRX Employee on Jul 20, 2017
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The Conductor log (Conductor.log) file contains information that may be pertinent to Technical Support. In some cases, when contacting customer support this log will be requested by SOASTA staff. Use the following OS-specific instructions to retrieve the log file.

  • In Mac OS X – With the Conductor menu active on the OS X menu bar, select View log contents. In Mac OS X, this file is located in ~/Library/Logs/SOASTA Conductor.

In Windows – Locate the Conductor in the task bar and click to select View log contents from the popup menu. In Windows, this file is located in the install folder.

    • In Linux – Locate the Conductor log via the View log contents command in the Conductor UI. In Linux, this file is located in the ~/.conductor folder.