We have many property configurations that use custom XML matches and behaviors that Akamai has created for us. We have a few use cases that always require us to reach out to our Akamai team for assistance that I think should be self-service.
- If we modify a property, and try to remove a custom xml rule, we get an error and cannot save the changes. In this case I believe self service removal of a custom rule should be allowed.
- Some rules we have we turned into templates using the User Templates feature. Some of our templates contain custom xml rules. If creating a new property where we want to use the same rule, we cannot save the property after inserting the templated rule. In this case, I think that with a little validation, it should be ok to "re-use" a custom rule that was already created for you.
Also, I see this as a benefit to Akamai as well, if you implement #2, then the Akamai team could create a custom rule once for a customer as a templated rule, and then the customer can self-service adding it to whatever properties they want to use it on.
Final question: Is there any way around the above restrictions already that I am just not aware of, that would allow us more self-service?