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support@akamai.com - Ticketing system do not capture the attachments sent in first email which is sent to open the ticket.

Question asked by Chetan Latte on Jan 26, 2018
Latest reply on Jan 28, 2018 by Boris Chalinski

Hi Akamai,

 

Since 3-4 months I been noticing that whenever a attachment is sent to support@akamai.com in the first email to open the case, akatec comeback asking the same information. Akatec fails to collect the information sent in first email to support@akamai.com. I've been highlighting this to engineers who have picked up the cases and also to account team. Is this a system limitation with Akamai support or ??

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