Why is Akamai blocking me?
Akamai does not block users from accessing our customers’ websites. However, our customers can use tools and policies which may in turn block you (the end user). Our customers use these rules to protect them and you from malicious actors on the internet. Some common reasons could include:
- Explicit IP blocking / blacklisting
- Location-based blacklisting
- Rule-based blocking (i.e. web application firewall protections)
- Reputation-based blocking
- HTTP request rate controls (e.g. DoS protections)
The following activities may trigger application security controls:
- Web application layer attacks such as: SQL Injection, Cross-Site Scripting, Local File Inclusion, Remote Command Execution, Remote File Inclusion, etc.
- Volumetric attacks or similar high rate HTTP traffic
- Web contents scraping, data mining, web content indexing and similar automated web activities
- Web vulnerability scanning using automated tools
Your reputation follows you. If your IP is identified as behaving poorly on one site, you may be blocked on other websites. A first step in troubleshooting may be to determine whether your organization is performing one of the activities listed above that could affect your reputation.
When a page cannot be accessed, whether because of a customer policy blocking access to that resource or a variety of other reasons such as a server error, the error page will typically be presented as follows:
Notice the reference number. Akamai customers can use this reference number to identify why this request failed.
If you are unable to access a web site, this may be the result of a policy configured by the site owner you are attempting to access. To make a change to this policy, the site owner (the Akamai customer) would have to change their policy. Akamai is unable to make this change without the explicit direction of the site owner. To obtain the contact information for a site owner, one avenue to explore might be via whois. Please contact the site owner directly and have them in turn contact Akamai if they believe that you should be able to access the resource.
To reiterate, Akamai is unable to make this change without the explicit direction of the site owner.