Improved Security Alert Notifications
At Security Monitor, we are continuously evolving and rethinking our product to make for better customer experience and have made changes to Security Monitor notifications towards the effort.
How Things Stand Today
A security notification triggers and an email alert is sent when a notification matches a defined condition.
There are two drawbacks to the current approach:
- One cannot be certain if the alert was sent for an existing notification instance or for a newly matched condition.
- Customers are overloaded with emails.
Highlights of the Change
Security Monitor will send three different types of alerts for each notification instance:
- Triggered Alert
Sent for an instance for which condition matches for the first time.
- Periodic Update
Sent periodically for an instance for which condition continues to match.
- Cleared Alert
Sent for an instance for which condition matches no longer.
Related Changes in Alert Email
Email alerts sent to customers have also been modified as a result. Customers will now receive emails on the same lines as the alerts listed above. The Subject Line and Body of the email will clearly state the type of alert:
Sample Subject Line format
New Akamai Alert: Security_Monitor_<Account Name>(<Notification Name>):<Type of Alert>
Below are sample emails for the three alert types:
- Sample Periodic Update (Ongoing) Email
- Sample Cleared Alert Email
When is the change schedule?
Staring February 2017 the changes will be applied which will take couple of months for completion.
For any further queries please reach out to your respective Akamai Account representative.
Also please refer to Collecting ideas for better Security Monitor notifications.