We are always LISTENING and ACTING on our Customers' feedback, and striving to focus on priorities and initiatives that matter most to you and your business. Over the past year, your feedback has fueled initiatives in areas that you told are critical to your business needs.
We wanted to share insights into a few of those INITIATIVES that our teams at Akamai are driving to IMPROVE CUSTOMER EXPERIENCE:
Updates to our Marketplace capabilities will provide you with a more efficient way to trial products
Ability to purchase SSL certificates online
Product Documentation Experience
Converting product documentation from PDFs → HTML help paradigm
(More details on this at the upcoming 2017 Edge Conference )
Rewriting key user content in a task-based, modular paradigm
Improved API documentation
Continued investment in our Developer & Administrator content with new blogs, cheat sheets, and introductory topics explaining key workflows and common tasks
Onboard & Configuration Assistant (OCA): A simplified and automated tool for Onboarding to Akamai and managing your configurations
Standard TLS: A cost-effective solution to deliver secure traffic that makes it easier for customers to move to TLS everywhere
Standard TLS traffic is not PCI compliant, so this not an appropriate solution for financial transactions
Varnish Connector: Varnish administrators can now make changes locally using VCL and have those changes echoed back to Akamai in real time
Fast Purge: Fast Purge enables devops and app owners to perform faster invalidate and purge operations with Akamai
Adaptive Acceleration: Machine learning uses real-user behavior to continuously adapt and prioritize performance optimizations across your site
Media Acceleration: Enhanced quality, speed and consistency for Akamai Media Delivery
Edge IP BInding: Delivery for a broad range of media at global scale using a small fixed set of IP addresses.
Media Services Live: High performance ingest and liveOrigin Service for live streaming.
Predictive Content Delivery SDK: Download to Go; background download of user defined titles or series.
Improved Engagement & Support
Piloting Chat Capabilities and programs over the course of the next year such as access to LIVE Chat
Increased Strategic Alignment
Over the course of the year, we are implementing programs and processes to create stronger strategic alignment with our Customers’ business needs
User Experience Activities
Increased opportunities throughout the year to participate in Akamai’s User design process and product development beta programs
To learn more about the programs and initiatives, please contact your Account team at Akamai.
You can also email us at firstname.lastname@example.org
Akamai Customer Experience Team