Conductor Troubleshooting (Windows)

Document created by B-F-F08DRX Employee on Jul 20, 2017Last modified by B-F-F08DRX Employee on Jul 20, 2017
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Conductor Best Practices

When installing the conductor for recording ensure you do not check the box for “Install conductor as a Service”


It is required as a service if you are installing as a system monitor.

Troubleshooting Steps

Check what current state of the conductor is from the system tray Icon. These can be:

Grey – Stopped

Amber – Started (Idle)

Green – Recording

No Tray Icon

Start the conductor

Start -> All Programs -> ‘SOASTA Conductor’

Grey Actions

Right Click -> Select Start

If you see:


Check the CloudTest Instance is up and available.

Check configuration settings match the instance you want to connect to (with CloudTest Lite your IP may change dependent on network settings selected).
Amber Actions

If you see amber this means the conductor is ready, and as such should be visible in CloudTest.

If it isn’t open setup:

Right Click -> Select Configure

In setup you should check the CloudTest URL is set to the right instance.


If you are still not able to see the conductor, try to change the conductor name in the same configuration window. This will re-register the conductor to CloudTest.

If all else fails

Turn on Debug in conductor log

1) Find the file inside the Conductor installation directory. On Windows 7 this would be C:\Program Files (x86)\SOASTA Conductor

2) Edit the file and append the following lines:


NOTE:  Please use notepade.exe on Windows to edit this file.  Using Microsoft Word can sometimes insert unnecessary characters.

3) Save the file and then try to start the conductor again checking contents of the conductor.log file.

Right Click -> Select View log contents

Common Errors


2012-11-07 10:47:40,737 ERROR [Conductor Executor Thread] [e] Failed to start Conductor. C:\Users\XXXX\AppData\Roaming\Mozilla\Firefox\Profiles\txfebyi5.default\user.js.bak.20121105040406 (The system cannot find the file specified)



Delete file: %TMP%\Conductor.proxies.dat


ERROR [Conductor Executor Thread] [d] Could not connect to the Coordinator Service.
com.soasta.common.exceptions.ConductorException:...Can't find dependent libraries



In this case ensure WinPcap is installed. This will be available in the the SOASTA conductor directory (likely – C:\Program Files\x86\SOASTA Conductor)